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Reservation policy

ARRIVAL TIMES: Between 3 p.m. and 9 p.m. Please let us know in advance what time you plan to arrive (by telephone, text or email).

In addition, it is important to arrive and settle in BEFORE proceeding to your evening activities (as in Foresta Lumina).

For family units, if the number of adults or children is greater than that indicated at the time of booking, these additional costs will be invoiced to you on site.

Maximum room occupancy may not be exceeded. If such is the case, the establishment may refuse access to the accommodations.

Pets are not permitted in the resort.


Any reservation cancellation will be accepted 48 hours prior the date of arrival; otherwise you will be billed in full.



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